Privacy Policy

Scope of This Policy

This policy applies to personal information collected through the Betrothed website, forms, events, Discovery process, membership services, communications and related customer support.

Information We May Collect

Depending on how you interact with Betrothed, information may include:

• your name, contact details, age, gender and location;
• faith, values, relationship intentions, preferences and lifestyle information you choose to provide;
• questionnaire, Discovery and Matchmaking Assessment responses;
• identity-verification information where required;
• event registrations, membership records, communications and support requests;
• payment status and transaction references provided by payment processors; and
• website, device, cookie, consent and analytics information.

How We Use Information

Betrothed may use personal information to respond to enquiries, review applications, operate events, conduct Discovery and Matchmaking Assessments, administer memberships, provide human-reviewed introductions, process payments, communicate service information, support safety, prevent misuse, improve services and meet legal obligations.

Lawful Handling

Personal information is handled where necessary to take steps at your request, perform a contract, comply with legal obligations, pursue legitimate interests in operating and protecting the service, or where you have given consent. Where consent is relied upon, you may withdraw it, although this does not affect earlier lawful processing.

Service Providers and Sharing

Information may be shared with authorised team members and service providers that support Betrothed, such as customer-relationship management, hosting, email, SMS, payment, consent, analytics and security providers. These providers may only use information for the services they supply and subject to their contractual and legal obligations.

Betrothed does not sell personal information. Information may also be disclosed where required or permitted by law, to protect safety or legal rights, or in connection with a legitimate business reorganisation.

Payments

Payments are handled by authorised third-party payment providers. Betrothed does not need to receive your full payment-card details. Payment providers handle payment information under their own privacy notices and security controls.

Cookies and Marketing Technologies

The website uses necessary technologies for operation and security. Optional analytics or marketing technologies, including the Meta Pixel, are controlled through the website’s consent tools where required. You can review or change your choices using Cookie settings in the footer.

Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate records, resolving disputes and meeting legal, accounting or safeguarding obligations. Retention periods vary according to the type of information and the reason it is held.

International Processing

Some service providers may process information outside the United Kingdom. Where required, Betrothed will use appropriate safeguards for international transfers of personal information.

Your Data Protection Rights

Depending on the circumstances, you may have rights to request access to, correction of, deletion of or restriction of personal information, to object to certain processing, to receive portable information, or to withdraw consent.

To exercise a right, email help@thebetrothed.co.uk. Betrothed may need to verify your identity before acting on a request. You may also have the right to complain to the UK Information Commissioner’s Office.

Security

Betrothed takes reasonable organisational and technical steps to protect personal information. No online service can guarantee absolute security, so you should use care when sending information electronically and contact Betrothed if you suspect misuse.

Age Restriction

Betrothed matchmaking services are intended for adults aged 25 and over. The service is not directed to children.

Changes to This Policy

Betrothed may update this policy to reflect changes in services, providers, technology or legal requirements. The latest version will be published here with an updated date.

Contact

For privacy questions, policy enquiries or requests relating to your personal information, email help@thebetrothed.co.uk.